For Field Service

    Speak after the job. Secure service knowledge instantly.

    Service technicians say what happened, right after the job. fieldbrain assigns it to the right customer, site, asset and service case, and the knowledge stays, even when someone else comes next time.

    fieldbrain Field Service on the phone: the technician's due tasks and open service cases.

    The knowledge lives in the job, not in the report.

    • A recurring fault, a cause, a part that will be missing next time: seen on site, shortened in the report.
    • Dispatch passes data on to the ERP, but rarely sees what was between the lines.
    • On the next job at the same site, a different technician starts from zero again.
    fieldbrain Field Service: a service case with fault, diagnosis, suspected cause and work performed, each with the spoken sentence.
    fieldbrain Field Service on a tablet: compressor K2 with make, condition, maintenance and its service cases.

    Speak briefly. Everything that matters stays with the asset.

    01

    Speak instead of type

    At the van, in a minute. Anything that is not clear stays open instead of being guessed.

    02

    Only evidence becomes knowledge

    Every point stays tied to the sentence it was named in. Assumptions stay assumptions, measurements stay measurements.

    03

    Service Memory keeps growing

    Fault, cause, condition, work and parts stay with the asset, across jobs and technicians.

    04

    Handover under control

    Whatever goes into your ERP or FSM, you check and confirm first.

    For every kind of job

    • Commissioning
    • Maintenance
    • Repair
    • Inspection
    • Breakdown
    • Handover training

    In the evening

    Three jobs, three dictations at the van. Dispatch sees the open follow-up work, and the next technician knows what happened at the asset.

    The same technology. Separate work.

    Underneath is the same technology: understanding speech, backing every point, attaching it to the right object. On top, two separate work areas with their own objects, views and permissions.

    Sales Memory

    Customer, deal, contact. Objections, competitors, decision path. The goal is the close.

    Service Memory

    Customer, site, asset, service case. Fault, cause, work, parts. The goal is a working asset.

    For technicians, dispatch and service management. And for companies with both: one account, one contract, two work areas.

    Ready for your ERP and field service system.

    fieldbrain replaces none of them. We connect it to your existing system landscape, matched to your data model and your approvals.

    ERP

    • SAP S/4HANA
    • SAP Business One
    • Microsoft Dynamics 365 Business Central
    • Microsoft Dynamics 365 Finance & Supply Chain
    • Oracle NetSuite
    • Oracle Fusion Cloud ERP

    Field Service

    • Salesforce Field Service
    • Microsoft Dynamics 365 Field Service
    • SAP Field Service Management
    • ServiceNow Field Service Management
    • Oracle Field Service
    • IFS Field Service Management

    Your system isn't listed? Tell us what you work with.

    Every system: individual connection, matched to your data model, approvals and processes during onboarding.

    Discuss a connection

    Introducing Field Service with fieldbrain: set up for your service organisation, connected to your systems.

    Book a Discovery Session